Returns Policy
RETURNS & EXCHANGES
How to return goods:
1. Please email us on gclongboards@gmail.com with the problem you are having. From here, we will give you further instructions.
2. In the package please include the original invoice and a note to advise if you would like an exchange or an online credit.
3. Attend your local post office and send the package. For security and peace of mind please return via a insured/traceable method as Gold Coast Longboards cannot be held liable for lost inbound packages.
Please note customers will be responsible for any inbound postage costs.
4. Once received in our returns department, we will inspect and process the goods within 1 – 5 days to ensure you receive your refund or exchange as quickly as possible.
5. When your return has been processed we will notify you confirming your refund or exchange. Please note all refunds will be issued in the original form of payment.
Please note: For international orders we are not able to facilitate exchanges.
FAULTY GOODS
All products purchased from Gold Coast Longboards Skateboards are covered by a 12-month manufacturing warranty from the date of purchase. This warranty does not cover damage caused by accident, improper care, negligence, exposure or extensive use.
All goods will be inspected by our Quality Assurance department to verify the reason for their return. If we deem that the reason is not genuine, then you will be charged for the delivery costs of the replacement goods.
In all cases, you are responsible for ensuring that the goods arrive at our dispatch location safely. We do not accept responsibility for goods that fail to arrive in their original condition. For this reason, we encourage you to insure the goods against loss or damage while in transit.
To return any faulty/damaged goods please contact our online store by email: gclongboards@gmail.com and we will provide further instructions.
How to return goods:
1. Please email us through the contact page and let us know the problem you are having. From here, we will give you further instructions.
2. In the package please include the original invoice and a note to advise if you would like an exchange, online store credit or a refund.
3. Attend your local post office and send the package. For security and peace of mind please return via a insured/traceable method as Gold Coast Longboards cannot be held liable for lost inbound packages.
Please note customers will be responsible for any inbound postage costs, however, Gold Coast Longboards will gladly cover all postage costs for exchange items back to the customer.
4. Once received in our returns department, we will inspect and process the goods within 1 – 5 days to ensure you receive your refund or exchange as quickly as possible.
5. When your return has been processed we will notify you confirming your refund or exchange. Please note all refunds will be issued in the original form of payment.